The College seeks to provide an effective learning environment for all sponsored students and strives for continuous improvement in the quality of its services. This Charter is designed to help you, as an employer, understand what you should expect from the College and what the College expects from you.

• Courteous, competent and responsive customer care from enquiry through to enrolment and beyond
• The opportunity to receive a free on-site business analysis review
• A comprehensive training needs development plan
• Allocation of a dedicated business adviser to take you through all your training and development requirements and to ensure a professional business relationship can be nurtured
• Notification of all updating and funding/training opportunities
• A wide range of learning experiences including access to appropriate facilities and equipment
• A healthy and safe working environment if delivery is on the college premises
• Sensitivity to all equality and diversity issues
• Delivery by lecturers and trainers who pride themselves on their professional capabilities and who are highly competent in their specialist disciplines

• Availability of clear information prior to commencement of training
• Timely response to your enquiry
• Understanding of your Business training needs
• Delivery of a responsive and flexible training solution
• Training represented value for money
• Content of training was relevant to your organisations needs
• Positive impact upon your business objectives

• A clear statement of all costs related to the course
• The course timetable and attendance requirements
• Details of how and with what regularity progress will be reported
• Details of how attendance will be monitored and the implication of non attendance

• A welcoming induction to the college
• Confirmation of the structure and content of the training programme and the delivery methodology
• Details of the trainer responsible for delivering the provision

• Evaluate the learning experience of your employees
• Evaluate the programme from the employer's perspective
• Implement quality improvements based upon the feedback received to ensure the employer's and employee's "voice" is recognised within the quality assurance review

• Accept responsibility for their own learning
• Attend regularly and punctually all required activities and to account for any absences
• Complete all work required to a satisfactory standard
• Read, accept and comply with the College’s rules and regulations and conduct responsible behaviour at all times
• Maintain healthy and safe working practices
• Adhere to the College’s Equal and Diversity policy
• Assist the College in maintaining a safe and secure environment by identifying themselves when requested
• Accept any reasonable action taken by the College as a result of non fulfilment of these requirements

• Pay all charges by the due date
• Complete the required sponsorship documentation at time of enrolment
• Provide up to date contact details in order that we can communicate with you effectively
• Advise us if an employee is no longer being supported for any reason
• To release your employees from work commitments [where relevant] to attend and complete the programme of study
• Provide us with regular feedback
• Advise us immediately if you have any concerns or wish to make a formal complaint